Remodel Surge – Privacy Policy

Effective Date: February 04, 2016
Last Updated: August 26, 2025

At Remodel Surge (“Company,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit www.remodelsurge.com (the “Site”) or engage with any of our services, forms, consultations, or marketing systems (“Services”).

By using our Site or Services, you agree to this Privacy Policy in full. If you do not agree, you must immediately stop using the Site and Services.

1. Information We Collect

We collect personal and non-personal data to provide, improve, and secure our Services.

1.1 Information You Provide Voluntarily

You may provide us with information such as:

Name, email address, and phone number

Business name, title, and location

Any other details voluntarily submitted through forms, chat, or email

Payment or billing information (processed securely through third-party providers)

1.2 Information Collected Automatically

When you use our Site, we automatically collect data such as:

IP address and geographic location

Browser type and device information

Pages visited, referral URLs, and session duration

Date and time of interactions

1.3 Cookies and Tracking Technologies

We use cookies, pixels, analytics tools, and tracking scripts to:

Improve website performance and user experience

Track conversions and advertising metrics

Remember user preferences and form inputs

You may disable cookies in your browser settings, but this may affect functionality or access to certain Site features.

2. How We Use Your Information

Your information may be used to:

Deliver requested services, resources, and communications

Provide consultations or respond to inquiries

Process payments securely through verified third-party gateways

Send updates, marketing offers, and service notifications (with opt-out option)

Improve website design, functionality, and performance

Protect our rights and prevent misuse or fraud

Comply with applicable legal obligations

We never sell your personal data.

3. Legal Bases for Processing (For EEA Visitors)

If you are located in the European Economic Area (EEA), we process your information under one or more of the following lawful bases:

Consent – when you provide information voluntarily

Contractual Necessity – to fulfill a requested service or consultation

Legal Obligation – to comply with laws or enforce rights

Legitimate Interest – for business operation and security

4. Sharing and Disclosure

We only share information with trusted third parties when necessary to operate our business or comply with legal obligations.

Third parties may include:

Service Providers: hosting platforms, analytics vendors, CRM tools, payment processors, and marketing partners

Legal or Government Entities: when required by law, subpoena, or valid court order

Business Transfers: in case of a merger, acquisition, or asset sale

All third-party providers are required to handle information in compliance with this Policy and relevant data protection standards.

5. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this Policy or as required by law.

You may request deletion or modification of your personal information at any time by contacting us at [email protected]. However, we may retain records to:

Comply with regulatory requirements

Resolve disputes

Enforce agreements

Maintain proper business records

6. Data Security and Limitation of Liability

We use commercially reasonable safeguards, including SSL encryption, password protection, and secure servers, to protect your information.

However, you acknowledge and agree that:

No system or transmission over the internet is 100% secure.

Remodel Surge cannot guarantee absolute protection against hacking, unauthorized access, or third-party breaches.

Use of our Site and Services is at your own risk.

To the fullest extent permitted by law, Remodel Surge shall not be liable for any loss, damage, or claim (including but not limited to lost profits, identity theft, or consequential damages) arising from any unauthorized access, data leak, cyberattack, or use of your information by third parties.

7. Your Privacy Rights

7.1 GDPR (EU/EEA Residents)

You may:

Request access to, correction, or deletion of your personal data

Restrict or object to processing

Withdraw consent at any time

Request a copy of your data in portable format

7.2 CCPA (California Residents)

You have the right to:

Know what personal data we collect and why

Request deletion of your personal information

Opt-out of any data sharing (we do not sell data)

Be free from discrimination for exercising your privacy rights

Requests may be made by emailing [email protected].

8. Email and Communication Preferences

By submitting your information, you consent to receive emails, calls, or SMS messages related to your inquiry, booking, or services.

You may unsubscribe from marketing communications at any time through the unsubscribe link or by contacting us. However, transactional or service-related messages will continue as necessary for active accounts.

9. Third-Party Links and Integrations

Our Site may contain links to external websites or applications. We are not responsible for the privacy practices, security, or content of such third parties.

Always review external sites’ privacy policies before sharing personal data.

10. Children’s Privacy

Our Site and Services are not intended for children under 13 years of age. We do not knowingly collect or store personal information from minors. If we become aware of such data, we will delete it immediately.

11. International Data Transfers

If you access our Site or Services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions.

By using our Site, you consent to the transfer and processing of your information under U.S. laws, which may differ from the laws in your country.

12. Limitation of Claims

You agree that:

Any legal claim related to privacy, data handling, or security must be filed within one (1) year of the event giving rise to the claim.

Remodel Surge shall not be liable for any damages exceeding the amount paid by you for services rendered.

You waive the right to join any class-action or collective privacy-related lawsuit against Remodel Surge.

13. Policy Updates and Modifications

Remodel Surge reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated versions will include a revised “Last Updated” date.

Your continued use of the Site or Services after changes are posted constitutes your acceptance of the revised Policy.

14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed under the laws of the State of New York, United States of America, without regard to conflict of law principles.

Any disputes or claims shall be brought exclusively in the state or federal courts located in New York County, New York, and you expressly consent to their jurisdiction.

15. Contact Information

If you have any questions, concerns, or privacy-related requests, please contact us:
📧 Email: [email protected]
🌐 Website: www.remodelsurge.com